Sumary
When NEA came to RegOnline, the group needed to cut its budget and reduce time in the office while still providing an incredible attendee experience. After using RegOnline, NEA blew away its expectations, reducing workload by 5 to 7 weeks of time for each conference and saving up to $60,000.

Challenge
The National Education Association’s six regions were over-taxed by the cumbersome paper registration process. The paper process was not only difficult for the staff, but it created a more laborious process for the attendees to submit their registration, payment, and make hotel arrangements.

The NEA’s primary goals were to reduce workload, save money, and improve the attendee experience.

Solution
NEA was concerned with its budget overages in printing, postage, man hours, and temporary staffing. So they turned to RegOnline’s event management software to eliminate inefficiencies from its event management process.

With RegOnline the NEA organization was able to manage all paper processes online, and from there all payments, confirmations, and reporting were automated. RegOnline’s event management solution instantly eliminated the need for temporary staff and freed up in-house meeting planners to focus on other important details.

Using RegOnline’s registration tool, the NEA made the registration process quick and secure for attendees. More participants paid by credit card and received immediate confirmation and receipts. The attendee’s hotel registration process was simplified as well by linking directly from the registration to the hotel.

When it was time for the event all the attendee information was easily exported to badges and attendees’ meal requests were sent to the caterer in one clean and simple report.

Post-event reporting was available at the click of a mouse. Whether it’s demographics information or revenue reports, the NEA planners didn’t spend hours compiling information. They had the information they needed instantly.

NEA also used RegOnline’s survey tool to notify attendees of post-event surveys, providing the organization with critical feedback to improve attendee satisfaction rates at each event.

Results
By applying RegOnline, NEA was instantly able to reduce workload and cost for each conference. The organization shaved 5-7 weeks of work time from every event immediately, and re-focused its meeting planners on activities that had a bigger impact on event attendance and attendee satisfaction.

After using RegOnline for a year, NEA estimates that it saves $60,000 annually.

Attendees have provided positive feedback on the new, simple registration process and secure payment options, and 35 percent of NEA event attendees now participate in post-event surveys.

Jeramiah Demery is an events specialist for RegOnline.com the leading online events management system. To date, Regonline has hosted over 3 million registrants and over 100,000 events, seminars and meetings. Event management has never been easier. Create custom event websites and manage event registrants from one easy to use web-based system.